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Customer experience is evolving at an unprecedented pace, driven by rising customer expectations, rapid technological advancements, and the increasing need for personalization. Today’s CX leaders must navigate complex challenges - balancing innovation with human connection, optimizing digital experiences, and fostering customer loyalty in an ever-changing landscape.

In March 2026 we will be bringing together 70+ senior CX professionals from across the US for a half day of virtual roundtables, to discuss some of the most pressing challenges faced by those tasked with mastering personalized, memorable and meaningful customer experiences in an increasingly digital world.